How Long Will My Order Take?

We believe that being transparent with our fulfillment time is a key part of great customer service.

In order to provide a wide selection of unique quality items, we source from several vendors. Because of this, orders with mixed items (mugs, shirts, prints, etc.) will ship separately. So you may get your mug in 4 days and your shirts in 7. 

Our orders are generally delivered within 7-10 business after the order is placed, but can sometimes take up to 14 business days. We know this isn’t awesome, or anywhere near the 1-2 days Amazon has spoiled us with. But we also know that you can’t find our unit specific items anywhere else- even Amazon, and we think it's worth the wait. If it's been more than 10 business days since you received your order confirmation and you still haven't received a shipping notice, feel free to contact us using the link in the order confirmation email.

What does this mean for you? 

First, the good news: It means we can offer a wide variety of gifts and gear representing a wide range of Army units, bases, MOS’s, and organizations. This also allows us to quickly add items to our inventory or produce “limited edition” or customized products without high set-up costs or minimum orders.

But there’s also a downside: There’s always a trade-off, and in this case, custom crafted products come at a slightly slower pace. Since they aren’t simply being boxed and shipped, it takes more time to embroider the shirt, print the mug, or get that battalion t-shirt ready to go.

No one likes to wait, and we'd love to get our products to you faster if we could! The nature of this custom work just doesn’t allow it.

 We hope this has helped explain why our products may not arrive on your doorstep as quickly as you, or we, would like.

 If you have any questions, you can always use our contact form or email us directly at hello@autocityartworks.com