Our Shipping Times are Not Awesome

We believe that being transparent with our shipping is a key part of great customer service.

In order to provide a wide selection of quality items, we source from several vendors. Because of this, orders with mixed items (mugs, shirts, prints, etc.) will ship separately. So you may get your mug in 4 days and your shirts in 7. 

Our orders are generally delivered in the 7-10 business day time frame, but can sometimes take a bit longer. We know this isn’t awesome, or anywhere near the 1-2 day shipping Amazon has spoiled us with. But we also know that you can’t find our items anywhere else- even Amazon, and we hope it's worth the wait. If it's been more than 10 days since you received your order confirmation and you still haven't received a shipping notice, feel free to contact us using the link in the order confirmation email.

What does this mean for you? 

First the good news: It means we can offer a wide variety of gifts and gear representing a wide range of Army units, bases, MOS’s, and organizations. This also allows us to quickly add items to our inventory or produce “limited edition” or customized products without high set-up costs or minimum orders.

But there’s also a downside: There’s always a trade-off, and in this case, custom crafted products come at a slightly slower pace. Since they aren’t simply being boxed and shipped, it takes more time to embroider the shirt, print the mug, or get that battalion t-shirt ready to go.

We’d love to ship things more quickly if we could! The nature of this custom work just doesn’t allow us to offer expedited shipping at a rate we feel is fair.

 We hope this has helped explain why our products may not arrive on your doorstep as quickly as you, or we, would like.

 If you have any questions, you can always use our contact form or email us directly at hello@autocityartworks.com